*Updated – 22nd September 2020*
With the statement from the Government yesterday raising us to alert level 4 you may have be wondering what this means in terms of your dental appointment.
Please be assured that we are following the situation very closely and following all the latest guidelines. In terms of how we operate we are already working to level 4 guidance so we will continue to do so while keeping an eye on the everchanging situation.
The safety of our patients and our staff is paramount to us and we are doing everything we can to keep everyone safe whilst on our premises.
There will however still be some restrictions in place with regards to appointment times and availability of treatments which may mean we can’t always offer you a convenient time for your appointment but we will do the best we can and we ask you to remain patient with us while we navigate our way through this difficult time. We will continue with the protocols we set in place when we initially returned and details of these can be found below…..
What will happen when you attend?
Please DO NOT come into the practice until you are invited to do so. We ask that you wait outside in your car until we are ready for you. Please inform us of your arrival either by signalling through the door or by phoning from your car once you arrive. Then when we are ready one of our team will invite you into the practice.
Please attend on your own where possible. We understand some people need help to get to us but if you are able please come on your own.
You will be asked to either wash your hands or use the alcohol gel when you enter and our team will guide you through the practice.
Please make sure you arrive on time! Unfortunately if you arrive late we will not be able to see you as we are having to run on a very tight schedule to ensure the nurses have enough time to decontaminate the surgeries.
You will also notice that the practice looks a little different too, we have a Perspex screen to protect our reception staff and our Clinical team will be wearing more PPE (Personal Protective Equipment) than usual. There will also be minimal contact between clinical staff and patients, this will only take place when absolutely necessary to provide treatment, there will be no handshakes (or hugs) for the time being but remember we may be standing back, and we may look different but it is still us underneath it all.
We appreciate your patience and understanding.
Finally all that’s left to say is that we can’t wait to see you!!
If you need to contact the practice please do so either by email [email protected] or by phone on 01789 292398.
Please do NOT come into the practice without an appointment.
Dr Manju Kumar and the team at Stratford Dental.